A 3CX VOIP PBX system is designed to set you free from your current proprietary phone system, or to help you move into a PBX solution for your business.

HFC Telecoms are both 3CX Registered Partners as a company, and our Engineers hold at least the 3CX Certified Engineer qualification or higher. Working closely alongside 3CX, it enables us to make sure we can offer one of the best value PBX systems on the market, and also support our customers all the way.

So What Is A 3CX Phone System?

Produced in 2006, 3CX Phone System is a software based private branch exchange (PBX) based on the SIP (Session Initiation Protocol) standard. It enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services. 3CX Phone System for Windows is an IP business phone system that completely replaces proprietary PBX systems, supports standard SIP soft/hard phones, VoIP services and traditional PSTN phone lines. Its web-based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to easily work remotely.

3CX can help evolve your business communications with the unified communications feature-rich 3CX Phone System for Windows. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VoIP service provider. Its web-based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to easily work remotely.

It’s Key Features Are:

  • Complete phone system – Provides call switching, routing & queueing
  • Purchase cost dramatically lower than a traditional hardware PBX
  • Scalable – Unlimited extensions and phone lines. No proprietary expansion modules needed!
  • Web based configuration & status indication – Easy phone system management!
  • Unified Communications – Receive voice mail via email & see user presence
  • Auto-Attendant (e.g. 1 for sales, 2 for support, etc.)
  • Reduce long distance and inter office call costs
  • No more expensive proprietary system phones – Use standard SIP phones
  • Eliminate the phone wiring and make moving offices easier
  • Easy call control, presence and extension management
  • Click to Dial & Call Pop-up for Microsoft Outlook
  • Receive & Make calls via the standard PSTN using VoIP Gateways or cards
  • Halve your phone bill by using SIP trunks, VoIP providers or Skype Connect!
  • Out of the box configuration for many VoIP Providers, VoIP Gateways, Skype™ and IP Phones

How Does A VOIP PBX Work?

An IP PBX or IP Telephone System consists of one or more SIP phones, an IP PBX server and optionally a VOIP Gateway to connect to existing PSTN lines. The IP PBX server functions in a similar manner to a proxy server: SIP clients, being either soft phones or hardware-based phones, register with the IP PBX server, and when they wish to make a call they ask the IP PBX to establish the connection. The IP PBX has a directory of all phones/users and their corresponding SIP address and thus is able to connect an internal call or route an external call via either a VOIP gateway or a VOIP service provider.

3CX_ip-pbx-overview

Lets Have A Look At 10 Reasons Why 3CX Should Be Your PBX Of Choice:

Benefit #1: Much easier to install & configure than a proprietary phone system:

An IP PBX runs as software on a computer and can leverage the advanced processing power of the computer and user interface as well as Windows’ features. Anyone proficient in networking and computers can install and maintain an IP PBX. By contrast a proprietary phone system often requires an installer trained on that particular proprietary system!

Benefit #2: Easier to manage because of web/GUI based configuration interface:

An IP PBX can be managed via a web-based configuration interface or a GUI, allowing you to easily maintain and fine tune your phone system. Proprietary phone systems have difficult-to-use interfaces which are often designed to be used only by phone technicians.

Benefit #3: Significant cost savings using VoIP providers:

With an IP PBX you can easily use a VOIP service provider for long distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.

Benefit #4: Eliminate phone wiring!

An IP Telephone system allows you to connect hardware IP phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly onto the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier. In new offices you can completely eliminate the extra ports to be used by the office phone system!

Benefit #5: Eliminate vendor lock in!

IP PBXs are based on the open SIP standard. You can now mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features.

Benefit #6: Scalable!

Proprietary systems are easy to outgrow: Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX: a standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!

Benefit #7: Better customer service & productivity!

With an IP PBX you can deliver better customer service and better productivity: Since the IP telephone system is now computer-based, you can integrate phone functions with business applications. For example: Bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting cost by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number.

Benefit #8: Twice the phone system features for half the price!

Since an IP PABX is software-based, it is easier for developers to add and improve feature sets. Most VOIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups, advanced reporting and more. These options are often very expensive in proprietary systems.

Benefit #9: Allow hot desking & roaming!

Hot desking – the process of being able to easily move offices/desks based on the task at hand, has become very popular. Unfortunately traditional PBXs require extensions to be re-patched to the new location. With an IP PBX the user simply takes his phone to his new desk – No patching required!

Users can roam too – if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world because of the SIP protocol characteristics!

Benefit #10: Better phone usability: SIP phones are easier to use!

Employees often struggle using advanced phone features: Setting up a conference, transferring a call – On an old PBX it all requires detailed instruction to be made possible.

Not so with an IP PBX – all features are easily performed from a user friendly Windows GUI. In addition, users get a better overview of the status of other extensions and of inbound calls and call queues and presence via the IP PBX Windows client. Proprietary systems often require expensive ‘system’ phones to get an idea what is going on on your phone system and even then, status information is cryptic at best.

Conclusion

Investing in a software-based IP PBX makes a lot of sense, not only for new companies buying a phone system, but also for companies who already have a PBX. An IP PBX delivers such significant savings in management, maintenance, and ongoing call costs, that upgrading to an IP PBX, should be the obvious choice for any company – especially if currently using standard PSTN or ISDN lines at present!